Rider support
Report a problem.
Overcharged, felt unsafe or left something behind? Tell us and we'll respond within 24 hours. Use the form below, or call or text (619) 648-4847, daily 11am to 2am.
- Response within 24 hours
- Overcharges and unapproved tips
- Safety and lost items
Call 911 first. Then tell us what happened so we can help with the follow-up.
Tell us what happened
We read every report
The more details you share, the faster we can find the ride and the driver. The business name on your card statement helps the most.
- Send the report. It goes straight to our team.
- We respond within 24 hours by phone, text or email.
- We follow up. Refunds for Power Chariots rides follow our refund policy, and we act on any driver connected to us.
Prefer to talk? Call or text (619) 648-4847 or email info@powerchariots.com.
Overcharged?
If you were charged more than you agreed to, or a tip you didn't approve, you can also dispute the charge with your card company. With Power Chariots, fares are prepaid online at a posted price, $20 per person downtown, and drivers never take your card.
Felt unsafe?
Tell us right away. Every pedicab driver in San Diego needs a city permit, so you can also report a driver to the City of San Diego. If you're in danger, call 911.
Lost something?
Send the date, time and route, and describe the item. We check with drivers and contact you if it turns up.
More help: Rider rights → · Refund policy → · Pedicab FAQ → · How pedicab pricing works →